SHIPPING - All orders within the Continental United States are shipped via UPS ground. Shipping rates will vary depending on your order weight and delivery destination. To view your shipping charge, enter the delivery destination info and it will automatically be calculated and appear on the screen. Your order will NOT be processed until you've approved the total cost - including shipping - and hit the 'PLACE ORDER' button. Shipping to Alaska or Hawaii may be available at an additional charge. If you require service to these areas please email us at info@swoodworks.com. DELIVERY - Most items will be shipped within 7 business days after receipt of order. Custom orders will take longer. Rush Delivery may be available at an additional charge. Please email us at info@swoodworks.com for more information. SALES TAX - Sales tax of 8 5/8% is automatically added to your order only if the "Ship To" address is in New York. CREDIT CARDS/SECURITY - VISA and MasterCard are accepted. Your credit card order is processed using Yahoo! Shopping's Secure Sockets Layer (SSL) technology - the industry standard - to prevent your personal information from being intercepted. Your credit card number is encrypted (scrambled) during transmission as well. RETURN POLICY - Due to the handcrafted nature of the items sold, some variations may occur in size, shape, and color. This uniqueness is part of what makes them so special. If you are not satisfied with your purchase(s), return them to us with your receipt within 30 days for a full refund. Please note that, unless the item was damaged, shipping costs are not refundable.